Customer Service
OrbitRemit customers keep coming back for more
We understand the importance of good communication.
Whether you're sending $50.00 or $50,000.00, our priority is ensuring you enjoy the peace of mind that comes with knowing you're in safe hands.
You'll be kept informed at all stages.
We'll work with you to answer any queries you have and ensure that you're 100% comfortable before you place your first payment instruction. We'll then make sure you know exactly what is going on at each stage of the process.
We provide regular payment status updates via email.
Our system has been designed to keep you totally up to date with the status of your payment as it is processed.
You'll receive regular updates via e-mail - from the moment you place your payment instruction, through to your payment being settled in its final overseas destination.
Our dedicated local support team are on hand to provide assistance.
OrbitRemit has dedicated local support personnel in every country in which we operate, so you know you can pick up the phone at any time and that there will be someone at the other end of the line who can answer any questions you may have about your payment.
If you have any further questions about our service, please check out the Support section of this website.
"I have used OrbitRemit on many occasions to send money abroad. I find the exchange rates offered,the low fees and the great customer service are second to none and make compelling reasons to use OrbitRemit."
Andrew McMurtrie
Australia
"We are Australians who've just relocated to the Philippines and, through a series of transfers over the past few weeks, I've moved AUD 55,000 to our Philippines bank account to pay for housing, cars, new furniture, school fees, etc. Through your superior exchange rate and the lack of exorbitant bank fees at both ends of the transaction, I've calculated that using OrbitRemit has landed over A$2,700 equivalent more into my Philippines account than if I had used my Australian bank to transfer the funds. THANKS for your service, which I would highly recommend to anyone - I'm so glad I found you in time!"
Mark Lister
Australia
"I appreciate the fast and personal service you bring to your customers. The confidence that your loved ones back home receive their money on time is great - I feel assured that there are real people in this service who care."
Olive Pimentel
Australia
"90% Filipino Staff nurses in Operating Theatres at Wellington Regional Hospital, DHB are regularly sending money home to a loving extended family in the Philippines. We stay connected to them thanks in part to OrbitRemit Global Money Transfer for fast, efficient and cheapest charge rate ever."
Steve Halog
New Zealand
"I just wanted to let you know that I am incredibly impressed with the service you offer at OrbitRemit. I have had disasters over the years trying to transfer money overseas and have never come across a company so efficient - the money was in my ANZ account within 24 hours!"
Alice Whitehead
United Kingdom
"I am extremely impressed with Orbitremit service. I have been trying for over a year to find a way that I can quickly transfer funds to my partner overseas via the internet, and Orbitremit has come to my rescue. Not only are your transfer fees very reasonable and time taken for the transaction very prompt, but your whole level of service is a credit to your organisation."
Stephen Jackson
Australia
"As a Kiwi running a business in Australia, OrbitRemit has made life much easier when it comes to paying my New Zealand suppliers and them paying me. I use the service regularly to pay my mortgage and other accounts - the service is both rapid and cost effective - thanks guys."
David Jenkins
Australia
"The exchange rate is better than that offered by the bank, and there is the added bonus of no fees. This has saved me hundreds of dollars on my student loan repayments. The procedure of making payments is fairly easy, especially if one is familiar with Internet banking, and if there are problems Orbit's staff provide quick and helpful support to ensure the payments go through properly."
Sally Roberts
United Kingdom
I am ready to get started!
Making an international payment with OrbitRemit is quick and easy - you can create your first payment instruction today for free!
Make a payment now!or create an OrbitRemit account
Who can I pay?
Make payments to bank accounts, credit cards, or to a person in cash, in a number of countries.
View our payment types.
