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The questions we get asked most are:
What should I use as the reference for my local transfer to OrbitRemit?
It is important that you use your unique 8-digit Customer Number as the payment reference for your payment to OrbitRemit, so that we can quickly and easily identify your payment.
Failure to enter this number may result in a delay in us identifying your payment and a delay in your payment being settled to your payee.
Please note: For ease of making future payments, we suggest you save OrbitRemit as a bill payee, including your customer number in the reference field.
How long before my beneficiary will be able to collect the funds for a cash pick up payment?
In general, payments made through OrbitRemit will be available for collection within 1-2 days of OrbitRemit receiving your local transfer via Internet Banking.
In all instances, funds will be available within 36 hours of your payments status being updated to ‘Funds Received’ and you will be issued a status update via e-mail once your payment is 'Awaiting Collection'
As per our terms and conditions, payout timeframes can be longer at weekends and on public holidays.
I have forgotten my password, how do I reset it?
For security reasons we require you to contact your local support team, or email New Zealand, Australia info@orbitremit.com, United Kingdom info@orbitremit.co.uk should you need to reset your password.
