For security reasons we require you to either call your local support team or send an email to info@orbitremit.co.uk

Yes. We can facilitate payments onto all New Zealand and Australian issued credit cards. Payments to these cards will be made within the same timeframes as outlined for transfers to bank account.

The funds should be deposited into the beneficiary account within two working days.

Funds will be available 24 hours of us updating the payment status to 'Funds Received'. As per out terms and conditions this will be longer at weekends and on public holidays.

Once we make the payment to your account the status will update to funds received. This does not mean that the funds will immediately show in your account it means that we have paid them to the requested destination but they may not show till the next day. This is further explained below.

As above the Funds Paid status means that we have sent the funds to your nominated account but it may be overnight before the banking system clears the money into your account. This may take slightly longer in the UK if your bank is unable to receive Faster Payments (FP). Please check with your bank to confirm if your account can receive FP payments and up to what amounts.

As with payments to account the Funds Paid status in regard to cash pick up means that we have sent all the relevant information to the bank to allow collection by your beneficiary it does not mean that the beneficiary has necessarily collected the funds from the bank but they are available at any point once this status has been updated.

As long as all the money is there, including the fees pertaining to each payment we can accept a single deposit to our account against multiple payment made through our platform.

The funds will be deposited into the beneficiary account within two working days of us receiving cleared funds deposited into our local account.

For some destinations charges vary depending on the amount being sent. For the best information on charges click the link below and then select the country from which you are planning to send. You will be given a full fee breakdown

When you complete your transfer through the system you will be given an exchange rate. This is the actual rate you will receive and it will apply to your transaction as long as you immediately transfer funds to our account. If you do not immediately transfer funds to cover the value of your transaction and the fee applicable then we reserve the right to cancel your transaction.

You can submit a payment at any time of the day. To see more details on payout timeframes please view details for each country under payment options. Please be mindful that our offices are closed at weekends and payments made over the weekend or on public holidays will take longer to process as per our terms and conditions.

New Zealand & Australia: Direct to bank account and credit card

Philippines: Direct to bank account, door-to-door delivery, cash pick up

Vietnam: Direct to bank account, door-to-door delivery, cash pick up

China: Direct to China Post Savings Bank accounts, cash pick up

Philippines: From any one of 800+ Banco De Oro branches nationwide

Vietnam: From any one of 300+ Sacombank branches nationwide

China: Payments can be collected from any of the 46,500 China Post (CPO) branches nationwide

Yes. We will attempt to call beneficiaries to advise them when funds are available. If we are unable to speak with them we will send an SMS message.

To upgrade your account to Identification verified you will need to provide us with a certified copy of the photo page of your passport. A United Kingdom issued driver's license may also suffice. Please make sure any copies are good quality with photo and certification information clearly visible. Please also ensure that your certifier has provided a landline contact telephone number included within their certification statement.

To upgrade your account to address verified you can send us a utility. We also require a utility bill or bank statement dated within the last 3 months (copies printed from the internet are not acceptable). This will also need to be certified.

There are minimum and maximum amounts that are country specific.

Listed below are the limits in the sending country of origin;

New Zealand: min NZD50.00, max NZD9,900.00

Australia: min AUD50.00, max AUD9,900.00

United Kingdom: min GBP50.00, max GBP 9,900.00

Payments can only be cancelled by contacting OrbitRemit by email or telephone.

Becoming a customer is quick and easy. All you need is:

A bank account with any bank.

Internet access linked to your bank account with the facility internet banking transfers activated.

A current email address.

Photo ID for identity authentication.

Bank statement or Utility bill in your name less than 3 months old.

Then you simply log on to our website at www.orbitremit.com and complete the registration process.

If you have already registered with us and made an initial payment funded by an Internet banking transfer from an account in your own name then you are able to deposit cash direct at a branch of the relevant bank in your country for a subsequent payment. Please note that we cannot accept a first payment this way. If you deposit at a branch for your first transaction we will refuse it and the cost to OrbitRemit of receiving those deposits will be passed on to the client.

Please ensure that for any funds to be correctly deposited into our account you must ensure that you attach your unique 8 digit customer number to the payment reference to allow us to identity the funds.

• Convenience: All transactions can be undertaken/performed in the comfort and of your home or office using your PC.
• Save Time and Money: You no longer have to go to the bank or a money transfer office.
• Send 24 hours a day: Send your money at a time that suits you.
• Privacy and Confidentiality: Payment method is discreet and your records are for your eyes only.
• Secure Transactions: State-of-the-Art technology and encryption methods for your security.
• Online Status Report: Log into your OrbitRemit dashboard to check when your money was delivered and who received it.
• Money Back Guarantee: Peace of mind because you know your money is safe and secure.
• Easily Accessible Records: You can keep track of exactly how much money you send and to whom.
• Extremely competitive exchange rates and low fees no matter how much money you are looking to transfer.

There are a number of ways you can submit a certified copy of your passport to us;

1. By post (please send an email to info@orbitremit.co.uk requesting a reply paid envelope)
2. Upload a scanned copy of the document through your OrbitRemit Dashboard.
3. Email a copy to us at info@orbitremit.co.uk

In regard to the certification of your passport an appropriate person is an independent professional person who is not already a friend or relative of the applicant. For example:

• Family GP
• Accountant
• Civil Servant
• Teacher
• Solicitor
• Notary
• Post Office branch employee (The post office provides this a service for a small fee)
• Employer

In addition to providing a written certification on the copy document to confirm the identification of the applicant, the certifying individual should also provide their business contact details. Please have the person verifying your document write, 'I herby certify this to be a true and exact copy of the original document'. Please have them sign, date and print their name on the document along with their business contact details.

We are significantly cheaper than the banks whether you are sending £50 or £5000. An independent price comparison service* calculated that on a £500 transfer to New Zealand with OrbitRemit the beneficiary would receive close to an extra NZD$100 when compared with sending through a major high street bank.

(Based on comparisons performed on www.sendmoneyhome.org which also do not factor in bank receiving fees in destination country).

NO! Unlike the banks we do not charge a receiving fee at the beneficiary end. The fee that you pay from the originating country is it. There are no hidden tricks or fees.

Obviously the banks are burdened with huge rental and marketing costs. As a purely online business we are able to operate with a much lower cost structure and pass these savings on to our customers in the form of more competitive rates and lower fees.

Yes you can. We provide a reciprocal service between Australia, New Zealand and the United Kingdom.

No. We do not accept payment via Paypal or credit or debit card. These types of payments account for a significant amount of online fraud and we have decided that to protect our customers that we will only accept payment via Internet banking transfer.

You will receive our local account details on the payment confirmation page when you are logging a payment within the system. You will also receive this information in an automated email to the email address with which you registered.

You need to use your banks internet or telephone banking services to deposit funds into the OrbitRemit bank account, you will have these details on your payment confirmation email. Please remember to add your 8 digit customer number as payment reference.

When you log a payment through your OrbitRemit dashboard all you are essentially doing is giving us the instruction of who you would like to pay and what amounts. To fund the payment you need to now log out of OrbitRemit check your email with which you registered and there will be an automated email from us outlining our local account details so you can transfer the money to us via your Internet banking with whatever bank you bank with. Also in the email will be details of what to note as your payment reference number.

No. Domestic Internet banking transfers in all of our send countries are provided free by your bank.

No. Domestic Internet banking transfers in all of our send countries are provided free by your bank.

No. At this point in time we are only able to make payment in local currency.

As we do not accept payment via credit or debit card your money is always secure as throughout the whole process it is traceable within the banking system. We are regulated by all of the relevant bodies in each country we operate in and are endorsed by the transparency champion for the industry www.sendmoneyhome.org

We have a one account one user policy for your OrbitRemit Account.

We have a one account one user policy for your OrbitRemit Account.

As the client it is your responsibility to supply us with the correct account details. In the event that the account details are wrong it is most likely that the funds will bounce back.

In the very unlikely event that the funds make it into an incorrect account we will attempt to retrieve them on your behalf.

Yes. We currently have a promotion on for all new customers and your first payment will be without a fee.

If you are having trouble with your promo code and it's your first payment please just submit the payment with a fee attached and send us a quick note to say that you would like to redeem your free payment. We will process your transfer as though it has no fee and simply remove the free payment from your account.

The most common reason for this problem is the file type or size. If you are still having problems please email the document to us directly at info@orbitremit.co.uk and we will endeavour to process your account for upgrading as soon as possible.