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Frequently-asked Questions about Tracking Your Payment.
My status says 'Awaiting Payment' - what does this mean?
When you confirm your payment instruction thorugh the OrbitRemit website, your payment will have the status 'Awaiting Payment'.
This means that your payment will be released for settlement in the overseas destination as soon as we receive your cleared local transfer into our account.
You must transfer the payment total immediately via Internet Banking in order to release your payment.
My status says 'Funds Received' - what does this mean?
As soon as we receive your cleared local transfer into our account, we will update the payment status to 'Funds Received'.
In most cases we will receive your local transfer on the next business morning, except for public holidays, weekends, or where you have made the payment after your Internet Banking cut-off time.
Once your payment status changes to 'Funds Received', we will begin the settlement process in the destination country.
My status says 'Awaiting Collection' - what does this mean?
For cash pick-up payments, there will be a short time period between us receiving your local transfer (Funds Received) and our overseas outlets making your payment available for collection (Awaiting Collection).
As soon as your payment is available for collection in the destination country, we will update your payment status to 'Awaiting Collection' and you can advise your beneficiary that their payment is ready for collection.
Please note that your beneficiary must quote the applicable payment number when colecting their payment, so please ensure that you have advised them of this also to avoid any delay in collection of their payment.
My status says 'Funds Paid' - what does this mean?
Once OrbitRemit has arranged for settlement of your payment in its overseas destination, the payment status will be updated to 'Funds Paid'.
Please note that depending on the time it takes for the banking system to clear your payment into the destination account, it may be the following day before the funds can be accessed in the receiving account.
My status says 'Void' - what does this mean?
OrbitRemit may void your payment if you have not completed the local transfer of the payment total into our account within the required timeframes, or if for any reason your payment is in breach to our terms of use.
If you payment has been updated to a 'Void' status and you have questions, we suggest you contact your local OrbitRemit office.
I have made a payment through OrbitRemit but the status still says 'Awaiting payment' what do I do now?
When you log a payment through your OrbitRemit dashboard all you are essentially doing is giving us the instruction of who you would like to pay and what amounts. To fund the payment you need to now log out of OrbitRemit and check the email with which you registered. There will be an automated email from us outlining our local account details so you can transfer the money to us via your Internet banking with whatever bank you bank with. Also in the email will be the details of your customer reference number, please ensure you include this number as your payment reference when you transfer your funds to our bank account
How do I view my past transactions?
OrbitRemit provides an online history of all payments you have made. Your payment history can be viewed when you login to your OrbitRemit account.
