Customer Service Representative

Wellington, New Zealand

OrbitRemit is an innovative and fast growing online payments company. We have developed world leading technology enabling our customers to transfer funds internationally at the best possible exchange rate, for the lowest possible fee. We are a disruptive force in the area of cross border payments helping our customers send money to where it is needed most.

Located in Wellington, with offices in Sydney and London, we are experiencing extraordinary growth and are looking for exceptional talents to join our young and energetic team. We are looking for an experienced customer service guru who can support the Wellington office by providing a high standard of customer support and also deliver high quality administrative activities across a range of business areas on a daily basis.

We’re still a small company which means you will need to wear many hats in the beginning but it also means there are many interesting challenges ahead and areas that you can specialise in if you like.

We have a flat structure which means you will work directly with everyone across the company, from customer support to compliance, product, finance. As a result, you will gain real insight into the business of international money transfer. We encourage an open and transparent working environment. You can get involved in any aspect of the business you are interested in if it adds value to our company and our users.

What you will work on
  • - Processing customers’ verification documents
  • - Take incoming calls, assisting with support queries and providing technical advice where appropriate.
  • - Dealing with customers in a ‘LiveChat’ environment.
  • - Provide support around the estimated time customer funds will be transferred.
  • - Independently deliver quick responses to customer queries, escalating queries where no obvious solution is available.
  • - Performing against set KPI’s on a daily basis.
  • - Processing all customer related admin on the same day received.
  • - Keep all customer support records up-to-date.
  • - Being committed to your customer base by being present, available and approachable.
  • - Always demonstrating ownership, energy and urgency and an ability to work autonomously.
About you
  • - Previous customer support experience preferably in banking, internet or telecom industries, or international customer care centre.
  • - Excellent computing skills, including MS Office suite.
  • - Strong communication skills and ability to articulate clearly both internally and to our customers. Ability to smile down a telephone. 😌
  • - Empathy-this is a big one for us. You need to have some or it just won’t work in this role.
  • - English as a working language.
  • - Bilingual in English/Filipino/Any Indian language is a plus.
  • - Must be living, and have a visa to work, in New Zealand