OrbitRemit registered offices are located at:
The term “Service” refers to money transfers enabled from our website or mobile app.
In the language of data protection regulation, OrbitRemit is the “data controller” of your personal data and you, our customer, are the “data subject”. This means that OrbitRemit determines the purposes and means of processing your personal data, while respecting rights concerning your privacy.
OrbitRemit respects your rights to privacy and is bound by the Privacy Act 2020 of New Zealand, the Privacy Act 1988 of Australia and the Data Protection Act 2018 of the United Kingdom. For more information on the act, please visit:
OrbitRemit is fully committed to protecting our customers' privacy and security. Please review the following document to ensure you fully understand what information we collect about you and with whom we share it. You should read this document in its entirety. It should also be noted we may amend the content of this document at any time by posting a revised version on our website. More information regarding this can be found under section 17, “How to contact us”.
OrbitRemit provides the following information to explain what personal information we collect about you, with whom we share it, and how you can direct us not to share certain information with certain parties. "Personal Information" refers to the meaning given to it under the relevant acts in your region. You should read this document in its entirety.
OrbitRemit collects information by lawful and fair means only.
OrbitRemit collects personal information in various ways, including but not limited to:
We need to collect personal data in order to process your transactions and provide service support. You are not required to provide us with your information, however, if you don't, or we can't otherwise collect your information, it may affect our ability to provide our Service to you.
As a regulated financial services business, we are required to conduct Know Your Customer (KYC) and Customer Due Diligence (CDD) checks and retain records of transactions in order to comply with our legal, taxation and regulatory obligations. These include, (but may not be limited to):
We may also use your information to detect and prevent fraud and other illegal use of the website and the services provided.
We can use your information to send targeted emails, text messages, push notifications, ads, and other content about our Service or the services of our business partners.
We use, process, and store your information as necessary to perform our contract with you and for our legitimate business interests, including:
We only send promotional email to individuals who have given us explicit consent, have been referred to us by one of our existing customers, or as part of an ongoing relationship with customers who have signed up to use our service.
You control what communications you receive, and you can unsubscribe from marketing at any time by contacting us at [email protected] or by using the unsubscribe link in every promotional email you receive.
Customers will still receive important information, alerts and notices relating to their account, and any communications required by law.
You must be at least 16 years old to access or use the service and we do not knowingly collect or store any personal information about children under the age of 16.
The data that we collect from you may be transferred to, and stored at, a destination outside the country you live in. These countries may have laws different to what you’re used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected which includes a website with secure and encrypted connection, valid and trusted certificate and serving secure resources.
OrbitRemit will not sell or lease the information we collect to third parties for their promotional purposes. We may share your information with our service providers, subsidiaries, and business partners, such as:
The OrbitRemit website contains links to other websites such as TrustPilot for reviews and different social media platforms namely Facebook and Twitter, and App stores like Apple store and Google Play.
OrbitRemit cannot control the privacy practices or the content of other web sites. Please ensure you familiarise yourself with the privacy practices of these other sites prior to submitting your personal information to them.
In order to comply with our various legal obligations, we will retain your data for a period of at least 7 years after the end of income year to which the records relate. This is to provide you with services or as otherwise set forth in this policy.
Should you wish to close your account we will not keep that information for longer than is required for the purposes for which the information may lawfully be used, such as to comply with anti-money laundering regulations in our various jurisdictions.
Options to access, modify or update your personal information saved to the OrbitRemit website can be found by logging into your account. In the instances where personal information cannot modified or amended by you, please contact us at [email protected].
OrbitRemit will take reasonable steps to ensure that all information we hold on your file is up to date, complete and accurate, this is in order to minimise the amount of times we need to contact you and ensure appropriate information is used to make a decision about you. However, please note that OrbitRemit is in no way responsible for information that is not updated on your account and as such advises all customers that they routinely check that the information provided on their account is correct.
You are entitled to request all personal information held by OrbitRemit at any given time. To do so you need to contact OrbitRemit directly via support request or email. Where you are entitled to that information OrbitRemit will ensure it is provided in compliance with our legal obligations and, where practicable, the manner you requested it. If it is not practicable to do so, OrbitRemit will provide the information in another suitable form such as via email or post.
If OrbitRemit decides that it cannot provide you with certain information it will outline the reasons for its decision in writing and the mechanisms available to complain about the refusal.
OrbitRemit takes all reasonable steps to maintain the security of your personal information. We have a range of safeguards to protect this information. OrbitRemit uses the highest level of online security available to protect the information you submit to us through the OrbitRemit website. We have put in place SSL [Secure Socket Layer] encryption technology to protect your sensitive information transmitted from the OrbitRemit website. We also require a username and password from each user who wishes to access the information held in their OrbitRemit account and other areas on the OrbitRemit website. All forms of personal information are kept online on your account. However, in some instances where information is mailed to us, we upload the documents and then securely destroy the original documents.
We have put in place SHA 256 SSL [Secure Socket Layer] encryption technology to protect your sensitive information transmitted from the OrbitRemit web application and marketing site. We also require a username and password from each user who wishes to access the information held in their OrbitRemit account and other areas on the OrbitRemit website. All forms of personal information are kept online on your account.
We use strict procedures and security features to prevent unauthorised access of your information. While we do our best to keep your data secured once we receive it, we cannot guarantee full security of your information while it is being transmitted via the internet. Any data transmitted online is at your own risk.
It’s your personal data and you have certain rights relating to it:
We will use reasonable efforts consistent with our legal duty to provide you with your rights in accordance with data protection legislation. Note some legislative or regulatory requirements may prevent us from being able to fulfil your request under these rights. If this is the case, we will advise you of this, including the reasons why. See section 16 below for contact details.
OrbitRemit takes all complaints seriously and will investigate your complaint accordingly.
Alternatively, you can telephone New Zealand +64 4 831 8780, Australia +61 2 8188 3735, United Kingdom +44 20 3962 0613. It should be noted that a request to restrict or modify the use of your information may result in you no longer being able to use our services.
If you are not satisfied with the manner in which we have dealt with your complaint, or the outcome/resolution, then you may refer the matter to;
Office of the Privacy Commissioner;
The Office of the Australian Information Commissioner in Australia;
And the Information Commissioner’s Office in the UK;
OrbitRemit is a global foreign exchange service regulated and authorised by the Financial Conduct Authority (FCA) in the United Kingdom to provide Money Remittance and Payment Services under the Payment Services Directive (PSD) of 2009.
411/22 Highbury Grove, London N5 2EF, United Kingdom | 1/182 Vivian Street, Te Aro, Wellington, 6011, New Zealand | 14/49-51 York Street, Sydney, NSW, 2000, Australia
©Copyright 2008 - 2021 OrbitRemit Limited | HMRC Registration: XHML00000159500 | FCA Authorisation 574486 | Financial Service Providers Registration: FSP7721 | AFSL Number: 470646