OrbitRemit takes your Privacy seriously. This privacy document applies to the Site www.orbitremit.com and is effective as of 1st June 2009.
OrbitRemit respects your rights to privacy and is bound by the 1993 Privacy Act of New Zealand, the 1988 Privacy Act of Australia and the 1998 Data Protection Act of the United Kingdom. For more information on the act, please visit:
OrbitRemit is fully committed to protecting our customers' privacy and security. Please review the following document to ensure you fully understand what information we collect about you and with whom we share it. You should read this document in its entirety. It should also be noted we may amend the content of this document at any time by posting a revised version on our website. More information regarding this can be found under section 10
OrbitRemit provides the following information to explain what personal information we collect about you, with whom we share it, and how you can direct us not to share certain information with certain parties. "Personal Information" refers to the meaning given to it under the relevant acts in your region. You should read this document in its entirety.
OrbitRemit collects information by lawful and fair means only.
OrbitRemit is required to collect various types of information. This includes:
In order to use OrbitRemit, we also request certain third party information. This includes the recipients:
If OrbitRemit is unable to collect the above information then we may be unable to provide you with our service.
OrbitRemit collects this information in various ways, including but not limited to;
OrbitRemit is required to collect certain personal information under the following acts;
We are required to collect personal information in order to:
OrbitRemit will not sell or lease the information we collect to third parties for their promotional purposes unless we receive your permission to do so. Nevertheless, we may share personal information about you as follows:
OrbitRemit is required to hold customer information for a period of 7 years. Should you wish to close your account we will remove access to your OrbitRemit account. However, all information relating to your payments including but not limited to;
Options to access, modify or update your personal information saved to the OrbitRemit website can be found by logging into your account and changing your preferences or in the instances where personal information cannot modified or amended by you by contacting OrbitRemit to request changes you may deem necessary.
OrbitRemit will take reasonable steps to ensure that all information we hold on your file is up to date, complete and accurate, this is in order to minimise the possibility that you are contactable and appropriate information is used to make a decision about you. However, please note that OrbitRemit is in no way responsible for information that is not updated on your account and as such advises all customers that they routinely check that the information provided on their account is correct.
An OrbitRemit customer may restrict the sharing of their personal information as follows: If, after giving OrbitRemit your permission to share your personal information with third parties, with whom we deem it necessary to provide our jointly offered services, you later decide that you no longer want us to share such information, you can email [email protected] or telephone New Zealand +64 4 889 2864, Australia +61 3 5294 0380, United Kingdom +44 20 3286 9592. It should be noted that a request to restrict or modify the use of your information may result in you no longer being able to use our services.
You are entitled to request all personal information held by OrbitRemit at any given time. To do so you need to contact OrbitRemit directly via support request or email. Where you are entitled to that information OrbitRemit will ensure it is provided in the manner you requested it. If it is not practical or probable to do so, OrbitRemit will provide the information in another suitable form such as via email or post.
There may be circumstances which mean that information cannot be released to you. For example these circumstances may include:
If OrbitRemit decides that it cannot provide you with certain information it will outline the reasons for its decision in writing and the mechanisms available to complain about the refusal
OrbitRemit takes all reasonable steps to maintain the security of your personal information. We have a range of safeguards to protect this information. OrbitRemit uses the highest level of online security available to protect the information you submit to us through the OrbitRemit website. We have put in place SSL [Secure Socket Layer] encryption technology to protect your sensitive information transmitted from the OrbitRemit website. We also require a username and password from each user who wishes to access the information held in their OrbitRemit account and other areas on the OrbitRemit website. All forms of personal information are kept online on your account. However, in some instances where information is mailed to us, we upload the documents and then destroy them.
The OrbitRemit website contains links to other websites. OrbitRemit maintains it is not responsible for the privacy practices or the content of other web sites. Please ensure you familiarise yourself with the privacy practices of these other sites prior to submitting your personal information to them.