Last updated: 19 Mar 2019
OrbitRemit is an online money transfer service with a focus on saving you money and making your transfers count for more.
Transparency is at the heart of our business, as we set out to expose the hidden fees often charged to send money overseas. Your privacy is extremely important to us, and we want to be open about what data we collect and how we use it, so you can be confident that the information you give us is in safe hands.
OrbitRemit registered offices are located at:
• Level 7, 44 Victoria Street, Wellington, New Zealand (Company Number 2174112)
• 146 New London Road, Chelmsford, Essex, CM2 0AW (Company Number 06731488)
• Level 12, 64 York St, Sydney, NSW, 2000, Australia (Company Number 69601986038)
The term “Service” refers to money transfers enabled from our website or mobile app.
In the language of data protection regulation, OrbitRemit is the “data controller” of your personal data and you, our customer, are the “data subject”. This means that OrbitRemit determines the purposes and means of processing your personal data, while respecting rights concerning your privacy.
OrbitRemit respects your rights to privacy and is bound by the 1993 Privacy Act of New Zealand, the 1988 Privacy Act of Australia and the 1998 Data Protection Act of the United Kingdom. For more information on the act, please visit:
OrbitRemit is fully committed to protecting our customers' privacy and security. Please review the following document to ensure you fully understand what information we collect about you and with whom we share it. You should read this document in its entirety. It should also be noted we may amend the content of this document at any time by posting a revised version on our website. More information regarding this can be found under section 17, “How to contact us”.
OrbitRemit provides the following information to explain what personal information we collect about you, with whom we share it, and how you can direct us not to share certain information with certain parties. "Personal Information" refers to the meaning given to it under the relevant acts in your region. You should read this document in its entirety.
OrbitRemit collects information by lawful and fair means only.
OrbitRemit collects this information in various ways, including but not limited to;
We use, process, and store your information as necessary to perform our contract with you and for our legitimate business interests, including:
We only send promotional email to individuals who have given us explicit consent, or as part of an ongoing relationship with customers who have signed up to use our service.
You control what communications you receive, and you can unsubscribe from marketing at any time by contacting us at [email protected] or by using the unsubscribe link in every promotional email you receive.
Customers will still receive important information, alerts and notices relating to their account, and any communications required by law.
You must be at least 18 years old to access or use the service and we do not knowingly collect or store any personal information about children under the age of 18.
The data that we collect from you may be transferred to, and stored at, a destination outside the country you live in. These countries may have laws different to what you’re used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.
OrbitRemit will not sell or lease the information we collect to third parties for their promotional purposes unless we receive your permission to do so. Nevertheless, we may share personal information about you as follows:
The OrbitRemit website contains links to other websites. OrbitRemit maintains it is not responsible for the privacy practices or the content of other web sites. Please ensure you familiarise yourself with the privacy practices of these other sites prior to submitting your personal information to them.
Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page.
We use the following categories of cookies on our website:
These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.• Performance Cookies
These cookies collect anonymous information on how people use our website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.• Functionality Cookies
These cookies remember choices you make such as the country you visit our website from, language and search parameters. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.• Targeting Cookies or Advertising Cookies
These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers.• Social Media Cookies
These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.
Some of our Web pages may contain electronic images known as Web beacons (sometimes known as clear gifs or pixels) that allow us to count users who have visited these pages. Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. To find out more about cookies please visit: www.allaboutcookies.org or see www.youronlinechoices.eu which contains further information about behavioural advertising and online privacy.
We will retain your personal information for as long as your account is active, to provide you with services or as otherwise set forth in this policy.
Should you wish to close your account we will not keep that information for longer than is required for the purposes for which the information may lawfully be used, such as to comply with anti-money laundering regulations in our various jurisdictions.
Options to access, modify or update your personal information saved to the OrbitRemit website can be found by logging into your account. In the instances where personal information cannot modified or amended by you, please contact us at [email protected].
OrbitRemit will take reasonable steps to ensure that all information we hold on your file is up to date, complete and accurate, this is in order to minimise the possibility that you are contactable and appropriate information is used to make a decision about you. However, please note that OrbitRemit is in no way responsible for information that is not updated on your account and as such advises all customers that they routinely check that the information provided on their account is correct.
You are entitled to request all personal information held by OrbitRemit at any given time. To do so you need to contact OrbitRemit directly via support request or email. Where you are entitled to that information OrbitRemit will ensure it is provided in the manner you requested it. If it is not practical or probable to do so, OrbitRemit will provide the information in another suitable form such as via email or post.
There may be circumstances which mean that information cannot be released to you. For example these circumstances may include:
If OrbitRemit decides that it cannot provide you with certain information it will outline the reasons for its decision in writing and the mechanisms available to complain about the refusal.
OrbitRemit takes all reasonable steps to maintain the security of your personal information. We have a range of safeguards to protect this information. OrbitRemit uses the highest level of online security available to protect the information you submit to us through the OrbitRemit website. We have put in place SSL [Secure Socket Layer] encryption technology to protect your sensitive information transmitted from the OrbitRemit website. We also require a username and password from each user who wishes to access the information held in their OrbitRemit account and other areas on the OrbitRemit website. All forms of personal information are kept online on your account. However, in some instances where information is mailed to us, we upload the documents and then destroy them.
It’s your personal data and you have certain rights relating to it:
We will use reasonable efforts consistent with our legal duty to provide you with your rights in accordance with data protection legislation. See section 17 below for contact details.
OrbitRemit takes all complaints seriously and will investigate your complaint accordingly.
Alternatively, you can telephone New Zealand +64 4 831 8780, Australia +61 2 8188 3735, United Kingdom +44 20 3962 0613. It should be noted that a request to restrict or modify the use of your information may result in you no longer being able to use our services.
If you are not satisfied with the manner in which we have dealt with your complaint, or the outcome/resolution, then you may refer the matter to the Financial Dispute Resolution Scheme in New Zealand;
Mail: Level 9, 109 Featherston Street Wellington 6011
Email: [email protected]
Telephone: 0508 337 337
The Office of the Australian Information Commissioner in Australia;
Mail: OAIC - Director of Complaints, Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001.
Email: [email protected]
Telephone: 1300 363 992
And the Information Commissioner’s Office in the UK;
Mail: Information Commissioner’s Office, Wycliffe House Water Lane, Wilmslow, Cheshire, SK9 5AF
Email: [email protected]
Telephone: 0303 123 1113