Privacy Policy This Policy was last updated on 3 March 2026. Further changes or updates to this policy will be made available on the updates page of our website.
This Privacy Policy has been written to help you understand how OrbitRemit Limited manages your personal information when you interact with our services. It explains what personal information we collect about you, with whom we share it, and how you can direct us not to share certain information with certain parties. When we refer to “we”, “us” or “OrbitRemit” in this policy, we are referring to OrbitRemit Limited.
At OrbitRemit we are fully committed to protecting our customers' privacy and security and only collect personal information by fair and lawful processes.
OrbitRemit respects your rights to privacy and is bound by the Privacy Act 2020 of New Zealand and the Privacy Act 1988 of Australia. If you want to find out more about these important pieces of legislation, please visit:
When you use our services, we may collect:
We may collect other information not mentioned in the lists above in some circumstances. If we do, this will be for legitimate purposes and will be managed in compliance with this privacy policy.
Additional information for OrbitPlatinum wholesale clients. If you use our OrbitPlatinum service for wholesale clients, we may collect additional information to meet enhanced customer due diligence and wholesale client eligibility requirements. This may include evidence of your source of wealth (for example sale of business or property agreements, estate or inheritance documents, dividend or distribution records, and audited financial statements); information about the beneficial owners, directors, trustees and controllers of an entity or trust client; and a qualified accountant’s certificate or other evidence confirming that you meet the wholesale client criteria. Where you provide information about another individual (for example a beneficial owner or your accountant), you confirm that you are authorised to provide it to us. If you are an OrbitPlatinum client you will also receive a separate OrbitPlatinum Privacy Collection Notice at the time we collect this information.
We collect personal information in various ways, including but not limited to:
We need to collect personal data in order to process your transactions and provide service support. You are not required to provide us with your information, however, if you don't, or we can't otherwise collect your information, it may affect our ability to provide our Service to you.
As a regulated financial services business, we are required to conduct Know Your Customer (KYC) and Customer Due Diligence (CDD) checks and retain records of transactions in order to comply with our legal, tax and regulatory obligations. These include, (but may not be limited to):
We may also use your information to detect and prevent fraud and other illegal use of our website and services.
We can use your information to send targeted emails, text messages, push notifications, ads, and other content about our Service or the services of our business partners, unless you have opted out of these.
We use, process, and store your information so we can provide our services to you and meet our compliance requirements, including:
We only send promotional email to individuals who have given us explicit consent, have been referred to us by one of our existing customers, or as part of an ongoing relationship with customers who have signed up to use our service
You control what communications you receive, and you can unsubscribe from marketing at any time by contacting us at [email protected] or by using the unsubscribe link in every promotional email you receive.
Customers will still receive important information, alerts and notices relating to their account, and any communications required by law.
You must be at least 16 years old to access or use the service and we do not knowingly collect or store any personal information about children under the age of 16.
The data that we collect from you may be transferred to, and stored offshore in trusted third party systems. These countries may have laws different to what you're used to. Rest assured, where we disclose personal data to a third party in another country, we put contractual safeguards in place to ensure your personal data remains protected to the required legal standard, which includes a website with secure and encrypted connection, valid and trusted certificate and serving secure resources.
We will not sell or lease the information we collect about you to other businesses. In order to offer our service to you, we may share your information with our partners and service providers, including:
We may also share your personal information with relevant Government agencies where we are required to by law.
In the event of the sale, acquisition or merger of some or all of our business, your personal information might be a part of the transferred assets. We will notify you if this happens by placing a notice on our website.
The OrbitRemit website contains links to other websites such as TrustPilot for reviews and different social media platforms namely Facebook and Twitter, and App stores like Apple store and Google Play. We can’t control the privacy practices or the content of these web sites. Please ensure you familiarise yourself with the privacy practices of these other sites prior to submitting your personal information to them.
In order to comply with our various legal obligations, we will retain your data for at least 7 years after the end of the year in which you used our services.
Options to access and update the information we hold about you can be found by logging into your account. If there is information you are unable to update and you believe it is incorrect, please contact us at [email protected].
We try our best to ensure that we have accurate and up to date information about you. However, if your details change, we are unlikely to be aware unless you update them with us. As such, we advise you to regularly check that the information on your account is correct when you use our services.
You are entitled to request a copy of the personal information we hold about you. To do so please contact us by logging a support request or sending an email to [email protected]. We will try to provide it to you as soon as we can, and in line with our legal obligations, unless there is a legitimate reason not to. Please be aware that we may need to verify your identity again before we are able to provide you with this information.
If we can't provide you with some or all of the information you have requested, we will let you know the reasons why and your rights under the relevant legislation.
We take the security of your information very seriously and take all reasonable steps to keep it safe and secure. We have a range of safeguards to protect this information, including encryption technology to protect your information while it is being transmitted. We also require an email address and password from each user who wishes to access the information held in their OrbitRemit account
We use strict procedures and security features to prevent unauthorised access of your information. While we do our best to keep your data secured once we receive it, we cannot guarantee full security of your information while it is being transmitted via the internet.
We update this Privacy Policy from time to time. If we do, we will let you know what these changes are by posting them to this page. Where the changes are significant, we may also email you with the new details to ensure you are aware.
To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact [email protected].
Alternatively, you can telephone New Zealand +64 4 831 8780, or Australia +61 2 8188 3735. It should be noted that a request to restrict or modify the use of your information may result in you no longer being able to use our services.
We take all complaints seriously and will investigate your complaint accordingly. If you are not satisfied with the manner in which we have dealt with your complaint, or the outcome/resolution, then you may refer the matter to;
Office of the Privacy Commissioner;
The Office of the Australian Information Commissioner in Australia;